Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal information

• Full name
• Email address
• Phone number
• Billing address
• Shipping/delivery address
• Order details
• Payment-related information required to process your order

Technical information

When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Website usage information
• Date and time of visits
• Referring website or source

2. How We Use Your Information

We may use the information collected to:

• Process and fulfill your orders.
• Deliver products to you.
• Communicate with you regarding your orders.
• Respond to customer support requests.
• Process replacement or other eligible requests.
• Send important order and service-related communications.
• Improve our website, products, and services.
• Detect and prevent fraudulent or unauthorized transactions.
• Maintain the security and functionality of our website.
• Comply with applicable laws and legal requirements.

We will not use your personal information for purposes unrelated to the operation of our business without appropriate notice or consent where required by applicable law.

3. Payment Information

Payments may be processed through third-party payment service providers.

Vero Goods does not intentionally store complete debit card, credit card, UPI, or other sensitive payment credentials on its own servers unless specifically stated otherwise.

Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties when required to operate our business, including:

• Delivery and courier partners
• Payment service providers
• Website hosting and technology providers
• Customer support or service providers
• Analytics and security service providers
• Government authorities or law-enforcement agencies where required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

5. Cookies and Similar Technologies

Vero Goods may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

• Keep the website functioning properly.
• Remember preferences.
• Understand how visitors use the website.
• Improve website performance.
• Help maintain website security.
• Support relevant advertising or analytics, where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide our services.
• Maintain business and transaction records.
• Resolve disputes and customer-service issues.
• Prevent fraud and misuse.
• Meet legal, regulatory, accounting, or reporting requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, delivery providers, analytics services, or other external platforms.

These third parties may have their own privacy policies and terms. Vero Goods is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If we become aware that we have unintentionally collected personal information from a child where such collection is not permitted, we will take reasonable steps to delete the information.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Request information about how your data is being used.
• Withdraw consent where processing is based on consent.
• Raise a concern or complaint regarding the handling of your personal information.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

11. Marketing Communications

If we send promotional or marketing communications, you may choose to opt out of such communications where applicable.

You may also contact us at info@verogoods.in to request that we stop sending promotional communications.

Please note that you may still receive essential communications relating to your orders, transactions, account, or other services.

12. Changes to This Privacy Policy

Vero Goods may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: